Sometimes you come across a credit card company that has been doing something wrong.
For example, perhaps they keep recharging you for fees that you already paid. Or perhaps they charge you a late fee when you can prove they cashed the check before the due date.
Some credit card companies are worse than others.
If you have had a bad experience you may be hopping mad about it. Not many people would blame you for that.
When you have trouble with a company it is usually a frustrating and time wasting experience.
I dislike having my time wasted by anyone, especially companies who are making money off me in the first place. I feel they have an obligation to provide exceptional customer service.
If I have to waste my time straightening out a problem, it does not sit well with me.
Here is a list of options for credit card company complaints
I try the easiest and less drastic methods first. But if it comes down to getting the government involved to get a problem straightened out, do not hesitate. That is what you pay your taxes for.